Trumpf Direct Privacy Policy

This policy explains how Trumpf Direct handles business contact details, RFQ notes, drawings, and sourcing communications submitted through this website.

Information We Collect

We may collect your name, company, email, phone number, country, project notes, machine references, tooling requirements, and files or descriptions you choose to provide. Server logs may also record browser and device information for security and reliability.

How We Use Information

Information is used to respond to inquiries, review equipment or tooling fit, coordinate distributor routing, prepare RFQ notes, improve the site, and maintain a record of sourcing communications.

Project information may also be used to build continuity between first contact and repeat order. For example, we may retain a record of machine model, tooling references, service issues, preferred distributor route, and documentation gaps so your team does not need to restate the same details during future sourcing or maintenance conversations.

Sharing

We may share relevant project details with distributors, service partners, logistics providers, or technical reviewers when necessary to respond to your request. We do not sell personal information.

When information is shared, we aim to limit it to the details needed for the receiving party to evaluate availability, technical fit, service timing, or commercial response. If a request appears to involve sensitive drawings, regulated programs, or restricted routing, we may ask for additional instructions before forwarding materials.

Retention and Choices

Business inquiry records may be retained for repeat-order continuity, compliance, and dispute prevention. You may request correction or deletion of contact information where applicable by contacting [email protected].

Deletion requests may be limited where records are needed to complete an active RFQ, honor a contractual obligation, preserve security logs, or maintain reasonable business evidence. We use administrative and technical safeguards appropriate for B2B sourcing communications, but no website or email transmission can be guaranteed perfectly secure.